How long will the shipping take? (UPDATE: Due to Covid19, this may be slightly longer than stated below).
Approximate delivery times according to the Royal Mail website are:
1st Class delivery aim: the next working day including Saturdays
2nd Class delivery aim: two to three working days including Saturdays
Europe delivery aim: 3-5 working days
Worldwide delivery aim: 6-7 working days
Please note that "working days" do not include weekends or holidays.
What is the shipping cost?
Shipping depends on the weight and size of your order as well as your location. I am based in the UK so any orders outside will be a little more. You can check the shipping cost when checking out before completing the order.
When will my order ship?
Current processing times for all stickers, kits, foiled items, postcards, note cards and writing sets are 7-10 working days. Current processing times for all personalized items are 10-15 working days.
What should I do if I think my order is lost?
UK orders: please contact me if your order has not arrived 2 weeks after the expected delivery date. (this is the processing times + estimated delivery times + the additional 2 weeks).
European orders: please contact me if your order has not arrived 2 weeks after the expected delivery date. (this is the processing times + estimated delivery times + the additional 4 weeks).
Rest of World orders: please contact me if your order has not arrived 2 weeks after the expected delivery date. (this is the processing times + estimated delivery times + the additional 5 weeks).
We are unable to make a lost items claim with Royal Mail until the weeks stated above and so there would be nothing we could do until then.
What should I do if my order has turned up damaged?
Unfortunately there are a few different reasons this could happen. We use board-backed envelopes that would require quite a bit of force to be damaged. All items are dropped at the post office and so if they have been damaged on their way to you, please do get in touch with us with photos of both the damaged items as well as the packaging. We will do what we can to help sort the issue.
Is there a tracking number for my order?
Tracking your order is an optional add-on you can choose at checkout. If you choose standard shipping your order will not come with any tracking information, and once the order has been taken to the post office there is no way of finding out where your order is. If you choose a tracking option, your tracking number will be sent to you when you receive the dispatch notification. Check above FAQ's if you believe your order may be lost.
What should I do if the address is incorrect and the order has shipped already?
If the address you wrote for your order to be sent to is incorrect, the package should be returned to me, but there are no guarantees that this will happen. If it is returned to me, I will get in contact with you, and you can then pay the shipping cost again to have the order re-posted to the correct address. Please be aware that the order may take a while to be returned, if it is returned at all. If it is not, unfortunately there is nothing I can do so please double-check that you have written the correct address.
Do you accept cancellations, returns or exchanges on my order?
We accept cancellations of any orders placed, so long as it is within 24 hours and is NOT personalised - these can NOT be cancelled. Once these 24 hours have passed, the order cannot be cancelled. Most of the items sold are made to order, and so we will leave you 24 hours to cancel however once we begin creating your items, we can no longer accept cancellations.
We do not accept returns or exchanges on our items. If you have any issues with your items of any kind please contact me.
Can I edit my order?
Once an order has been placed it cannot be edited. Please ensure all information is correct before placing your order.
How can I contact you?
Have a look at the Contact page for any enquiries.
Can I combine multiple orders I’ve placed?
If you have more than one open order, I am happy to combine shipping on these and refund you the difference to save you paying twice. Please get in contact with me with your name and both order numbers as soon as you can as there is always a chance that your order has already been packaged and shipping has been paid for.
How often are new releases listed?
Are there any policies for discount codes?
There are, however, no discount codes allowed to be used on the items in our Oops Bags or Random Selection items, as these are already discounted.
Are there any policies for your freebies?
Again, any freebie available for you to claim will have all terms added anywhere they are advertised. Most freebies will have a minimum spend you must reach and they will then be automatically added to your order. The minimum will be the total after any discounts have been applied and before shipping costs have been added.